Question 1

What kind of vehicles do you use?

Accepted Answer

Our fleet consists of modern, well-maintained vehicles that are cleaned and sanitized between each use, in line with all relevant regulations.

Question 2

Do your drivers speak English?

Accepted Answer

Yes, all our drivers are professional and fluent in English. Depending on the experience, guides and drivers may also be available in other languages such as German, Arabic, Italian, Russian, French, and Spanish.

Question 3

Is WiFi available on board?

Accepted Answer

Many of our vehicles offer WiFi on board, along with air conditioning and bottled water. Specific inclusions are listed under each experience.

Question 4

Are food and drinks included?

Accepted Answer

Light refreshments such as bottled water are typically included. Some experiences may offer additional food and drink options — check the individual listing for details.

Question 5

Are your tours and transfers wheelchair accessible?

Accepted Answer

This varies by experience. Some of our vehicles and tours are wheelchair accessible, while others are not — please check the "supported accessibility" section on the relevant listing before booking, or contact us if you have specific requirements.

Question 6

How do I book a tour or transfer?

Accepted Answer

You can book directly through our website by selecting your preferred experience, choosing a date and time, and following the checkout process. Our concierge team is also on hand if you'd like help tailoring your itinerary.

Question 7

How far in advance do I need to book?

Accepted Answer

Booking cut-off times vary by experience — some transfers can be booked as little as an hour in advance, while full-day tours typically require booking at least a day ahead. The exact cut-off time is listed on each experience page.

Question 8

Can I customise my itinerary?

Accepted Answer

Yes. Many of our tours are private, tailor-made experiences, so we can adjust the route, pace, and stops to suit your preferences. Get in touch with our concierge team to discuss what you have in mind.

Question 9

What is your cancellation policy?

Accepted Answer

Cancellation policies vary by experience but generally follow a sliding scale — cancellations made well in advance may incur no fee, while cancellations made within 24 hours of the experience are typically charged in full. Please check the cancellation policy listed on your specific booking.

Question 10

Can I reschedule my booking?

Accepted Answer

Please contact our team as soon as possible if you need to reschedule — we'll do our best to accommodate changes depending on availability and the cancellation policy of your booking.