Frequently Asked Questions

You can book directly through our website by selecting your preferred experience, choosing a date and time, and following the checkout process. Our concierge team is also on hand if you'd like help tailoring your itinerary.

Booking cut-off times vary by experience — some transfers can be booked as little as an hour in advance, while full-day tours typically require booking at least a day ahead. The exact cut-off time is listed on each experience page.

Yes. Many of our tours are private, tailor-made experiences, so we can adjust the route, pace, and stops to suit your preferences. Get in touch with our concierge team to discuss what you have in mind.

Both. Most of our transfers and tours are private, but we also offer group-friendly options for those travelling with a larger party.

Our fleet consists of modern, well-maintained vehicles that are cleaned and sanitized between each use, in line with all relevant regulations.

Yes, all our drivers are professional and fluent in English. Depending on the experience, guides and drivers may also be available in other languages such as German, Arabic, Italian, Russian, French, and Spanish.

For airport transfers, our drivers wait for you at the exit with a name sign, ready to assist with your luggage and take you directly to your destination.

Many of our vehicles offer WiFi on board, along with air conditioning and bottled water. Specific inclusions are listed under each experience.

Light refreshments such as bottled water are typically included. Some experiences may offer additional food and drink options — check the individual listing for details.

Not always. Some tours include time at popular sites, but entry tickets to specific attractions (such as museums or landmarks) may be an additional cost, subject to availability. This will be noted in the exclusions section of the relevant experience.

Tips and gratuities are not included in the price and are left to your discretion.

This varies by experience. Some of our vehicles and tours are wheelchair accessible, while others are not — please check the "supported accessibility" section on the relevant listing before booking, or contact us if you have specific requirements.

Yes, most of our transfers and tours are stroller/pram accessible.

Yes, infant seats are generally available on request. Please note that infants are not permitted to sit on laps during transfers for safety reasons.

Pets are generally welcome on our transfers and tours, but we recommend confirming with us in advance.

Cancellation policies vary by experience but generally follow a sliding scale — cancellations made well in advance may incur no fee, while cancellations made within 24 hours of the experience are typically charged in full. Please check the cancellation policy listed on your specific booking.

Please contact our team as soon as possible if you need to reschedule — we'll do our best to accommodate changes depending on availability and the cancellation policy of your booking.

Some pick-up locations have limited public transport nearby, which is part of why our private transfer service is a popular choice — no need to plan around timetables or stops.

Let us know your updated flight details as soon as possible so we can adjust your pick-up time accordingly.